Cancellation policy

Cancellation Policy:

We understand that sometimes plans change, and you may need to cancel your booking. Please review our cancellation policy below:

1. Cancellation Timeframe:
   - Cancellations made within 24 hours of booking: 100% refund or no cancellation fee.
   - Cancellations made after 24 hours of booking but before 48 hours before the scheduled appointment: 50% refund or cancellation fee of $10.
   - Cancellations made within 24 hours of the scheduled appointment: No refund; full booking amount will be charged.

2. Cancellation Process:
- To cancel your booking, please log in to your account on our mobile app and navigate to the booking details.
- Follow the cancellation prompts and confirm the cancellation.

3. Refund Process:
- Refunds for eligible cancellations will be processed within 5 business days to the original payment method used during booking.
- Please note that the refund processing time may vary depending on your financial institution.

4. Exceptional Circumstances:
- In case of unforeseen circumstances or emergencies, please reach out to our customer support team as soon as possible to discuss your situation.

5. No-Show Policy:
- Failure to show up for a scheduled appointment without prior cancellation may result in a no-show fee equivalent to the full booking amount.

6. Amendments:
- This cancellation policy is subject to change at our discretion. Any updates or modifications will be communicated to users through the mobile app and our website.

By using our mobile app and making a booking, you acknowledge that you have read, understood, and agree to abide by the terms of this cancellation policy.

If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

Best Regards,
Bzmarr Team
[email protected]

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Cancellation policy