RETURN RULES

Most recent update: February 12, 2024

Return Policy

At bzmarr, we strive to ensure the satisfaction of our customers with the products they purchase from our platform. We understand that sometimes, products may not meet your expectations or may have hidden defects. To address these concerns, we have outlined our return policy as follows:

 Returns due to Defective Products (No External Damage):

If you receive a product that is defective but shows no signs of external damage, you are eligible to return the product within 7 days of receiving it. A defective product is defined as one that fails to perform its intended function due to a flaw or fault in manufacturing that is not related to any visible damage.

- Return Process:
  1. Contact our customer service team within 7 days of receiving the product, providing a detailed description of the issue.
  2. We may require documentation of the defect, such as photos or videos, for internal review.
  3. Once your return request is approved, you will receive instructions on how to return the product.
  4. The product must be returned in its original packaging, including all accessories, manuals, and documents that were shipped with the product.
  5. Upon receipt and inspection of the returned product, we will process your refund or exchange according to your preference.

 Returns due to Product Issues with External Damage:

If your product arrives with external damage, or if you discover an issue that correlates with visible damage after unpacking, you are required to report this within 48 hours of receiving the product for a valid return.

- Return Process:
  1. Immediately take clear pictures of the product's external damage as you unpack it from the packaging.
  2. Contact our customer service team within 48 hours of receiving the product, providing a detailed description of the damage along with the pictures as evidence.
  3. Once your return request is reviewed and approved, you will receive further instructions on how to proceed with the return.
  4. Similar to returns for defective products, the item must be sent back in its original packaging with all accompanying materials.
  5. We will inspect the product upon return to validate the damage and process your refund or exchange as requested.

 General Terms for Returns:

- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refunds will be issued to the original method of payment unless otherwise specified.
- Products returned without prior approval from our customer service team may not be eligible for a refund or exchange.
- bzmarr  reserves the right to deny any return if the product has been used in a way that would affect the resale ability or if the return request does not comply with our policies.

Thank you for shopping at [Your Marketplace Name]. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

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Make sure to customize the policy with your marketplace name and review it for compliance with local laws and regulations. Also, consider the impact of the policy on your business operations and customer service standards.

QUESTIONS

Please email us if you have any queries about our return policy.

[email protected]
+964 750 504 2727